Atka Legal
Contact us

First customers · Template 09 of 40

SaaS Customer Terms (B2B)

Use it when selling software or an online service to businesses.

  • About 7 pages
  • 19 drafting notes in the margin
  • 12 clauses
  • Word (.docx)
  • England and Wales

What is in it

  1. Definitions and interpretation
  2. The Service
  3. Customer’s responsibilities
  4. AI Features
  5. Fees and payment
  6. Customer Data and data protection
  7. Intellectual property
  8. Confidentiality
  9. Warranties
  10. Liability
  11. Term and termination
  12. Publicity and general

Plus a schedule of the commercial details and signature blocks where the document needs them.

Read the opening

The first part of the template, as it reads in Word. Blanks are shown as lines; the drafting notes sit in the margin of the file.

SOFTWARE-AS-A-SERVICE TERMS FOR BUSINESS CUSTOMERS

These terms (the “Terms”) apply to the Order Form signed by the Supplier and the Customer named in it. Together the Order Form and these Terms are the “Agreement”.

1. Definitions and interpretation

“Authorised Users”: the Customer’s employees and contractors that the Customer permits to use the Service, up to the number stated in the Order Form.

“Customer Data”: all data, content and materials that the Customer or its Authorised Users submit to or generate through the Service, including any personal data in it.

“Data Protection Legislation”: the UK GDPR, the Data Protection Act 2018, and all other applicable laws relating to the processing of personal data and privacy.

“Documentation”: the Supplier’s user guides and help material for the Service, as updated from time to time.

“Fees”: the fees stated in the Order Form and any other fees agreed in writing.

“Intellectual Property Rights”: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and all other intellectual property rights, whether registered or unregistered, anywhere in the world.

“Order Form”: the document in Schedule 1 (or in the Supplier’s own form) that is signed by both parties and refers to these Terms.

How it works

  1. Pay by card. The download starts at once and the link keeps working.
  2. Open the Word file. Fill in the blanks, pick the options marked with boxes, read each note in the margin.
  3. Delete the notes and the notice box, then sign. Or send it to us for a fixed-fee check first.

Word template

£49 Instant download

One-off. No account needed. VAT not charged.

Or fill it in online (platform plan)
  • Drafted by a solicitor for England and Wales
  • Drafting notes explain every choice
  • Instant download, link works again later
  • £50 off a fixed-fee review once filled in (from £99)

Part of a pack

SaaS launch pack, £99

7 documents for putting a product in front of paying customers.

See the pack

Need more than one?

Complete template library, £299

All 40 documents, with the index and guide.